Rental Terms

These general conditions of the Albitana Rent a Car vehicle reservation service regulate any vehicle reservation made on our website www.albitana.es and will be considered as an annex to the general conditions that appear reflected in the rental contract. This online reservation request system (whether or not the reservation is confirmed) does not constitute a vehicle rental contract. At the time of rental, when the user picks up his vehicle, he will sign a contract that will be governed by the laws of the country where the vehicle is rented. By clicking on the send button on our website, the User will only be making a vehicle reservation request, in no case is it a confirmed reservation, and once the rental contract with the Provider is confirmed and concluded, it is obligation to comply with its terms and conditions. The rates for this service may vary depending on the season and are subject to change, without prior notice, respecting only the prices of confirmed reservations. This reservation service will be valid for the groups of cars specified, and always subject to availability. Our office hours vary depending on the season, with the minimum hours being: Monday to Friday from 09:00 to 13:00 . , Saturday from 09:00 to 13:00 , Sunday and holidays closed all day. Vehicles can be delivered on holidays or after hours, in any case if your reservation request coincides with our closing hours, the price of the reservation will have an increase in costs due to these delivery or return services after hours. Check with our staff or check in your reservation if these costs are already included in the final price. The amount including taxes corresponding to your rental request will be shown to you before making your reservation. For reasons of hygiene and safety, pets can only be carried in our vehicles if they travel in bags, suitcases, or carriers approved for transport. Upholstery cleaning costs will be applied in the event of stains or pet hair in our vehicles.

General conditions:

-The driver must be at least 23 years old, present their DNI or Passport at the time of rental and be in possession of a valid driving license in the European Union with at least one year of seniority.
-The following are considered valid driving licenses in Spain: a) Those issued in accordance with current Spanish legislation; b) Those issued by the member states of the European Union in accordance with Community regulations; c) Those issued by other countries that were recognized as valid for the purpose of allowing driving in Spain according to the regulations of the Spanish General Directorate of Traffic. d) Valid international permit together with the valid national permit of the corresponding country for which it was required for the purpose of allowing driving in Spain according to the regulations of the Spanish General Directorate of Traffic. The lessee will be personally and severally liable for the persons who drive the vehicle during the lease.

-A Visa or Master Card credit card  is required as a guarantee.  All the costs derived from your rental will be charged to this credit card, although if you wish, it is possible to make the payment by debit card at the end of your rental period, reimbursing your credit card for the amount charged at the beginning of the contract. The lessee of the vehicle must be the holder in any case of the credit card. Debit cards, cash or any bank card other than those indicated are not accepted.
-The vehicles on display are for information only, and may be changed for any other that meets the characteristics of the reserved group. Albitana Rent a Car does not guarantee the brand, model or engine of the vehicles.

-The duration of the rental will be that agreed in the contract, and will be billed based on periods of 24 hours, counted from the moment of formalizing the contract. There is a courtesy period of 59 minutes, after which an additional rental day will be charged based on the current general price. In no case the amount paid at the beginning of the rental as a deposit may be used for an extension of the rental contract.

-Minors with a height equal to or less than 135 cm must always use an approved retention system adapted to their height and weight and always in the rear seats. The lessee must provide himself/herself with child restraint devices/systems. The lessee must also verify the adequacy, use and placement in the vehicle of the child restraint systems. Albitana Rent a Car does not assume responsibility for the lack of use, installation, verification, incorrect use or any possible manufacturing defect of the aforementioned mandatory retention device, since these aspects are the exclusive responsibility of the renter. If you need a child restraint system, you can indicate it at the time of making your reservation on the OPTIONS screen.

-Our vehicles can only be driven within the Spanish territory of the Iberian Peninsula and Gibraltar, their transfer outside this territory being expressly prohibited.

-If the vehicle receives a traffic fine during the  period of the contract, you will be responsible for the amount of the fine. The lessee authorizes the charge on his credit card of the amounts of any traffic penalty committed during the rental period, likewise Albitana Rent a Car will charge €30.00 for the management of fines for each of the penalties received.

-If the client decides to end the rental prior to the date indicated in the Rental Agreement, they will not be entitled to a refund of the amount corresponding to the days they did not use the vehicle.

-The maximum duration of each rental contract is 28 days, so if your reservation is longer than 28 days, you will have to go through one of the Albitana Rent a Car offices to renew the contract. We recommend that you make as many reservations as necessary to cover the rental period, since extensions without a confirmed reservation are subject to availability.

Your reservation:

At the time of requesting the vehicle, you will receive an email confirming that we have received your request and a second email once you have filled in the field corresponding to the number of the credit card for the payment of your reservation. Once our staff has verified the availability of the requested vehicle and after receiving confirmation of payment, we will send you a new (3rd) email confirming your request. Please check that there are no errors when entering your email. Your reservation will not be considered valid until receipt of our confirmation.
Cancellations of reservations in advance of more than 48 hours from the time of your reservation will not have any cost. Canceling the reservation less than 48 hours in advance will incur a charge corresponding to the rate of 1 rental day of the current general rate.
Albitana rent a car reserves the right to cancel your reservation if the vehicle has not been picked up two hours after the time indicated in the reservation.

Included services

Our rate "150 kms - Albitana on line" includes:

Vehicle damage insurance in case of theft or accident (CDW). Vehicle damage coverage (CDW) does not include damage to tires, rims, vehicle interiors, exterior rear-view mirrors, windows, underside of the vehicle, punctures, tire bursts, or damage caused to the clutch. Nor does it include costs for battery recharging, loss of keys, tow truck or taxi for travel after an accident, deposit for a replacement vehicle or compensation for days the car is stopped until it is repaired, damage or upholstery cleaning .
- Occupant insurance in case of accident
- Civil liability insurance
 - Limited mileage 150 km / day. Extra km price : Groups A, B, C, D and S: €0.12/km, Groups E, H         and J: €0.18/km, Groups F, G, I: €0.30/km
- An additional driver. The additional driver must meet the age and seniority requirements on the driving license requested by Albitana Rent a Car.
- 24-hour roadside assistance- VAT 21%
 
Our  rate "Scooter 125 cc - Albitana on line" includes:

- Partial vehicle damage insurance in case of theft or accident (CDW) with an excess of €400.00. The coverage for damage to the 125 cc Scooter does not include in any case: loss of helmet, lock , those derived from not respecting the maximum authorized number of passengers of the rented vehicle, damage to tires, rims, as well as damage or loss of keys.
- Occupant insurance in case of accident
- Civil liability insurance
- Limited mileage: 150 km / day . Price extra kms Scooter 125 cc : €0.08/km
- 24-hour roadside assistance.
- VAT 21%

Our rate "Unlimited mileage - Albitana on line" includes:

Vehicle damage insurance in case of theft or accident (CDW). Vehicle damage coverage (CDW) does not include damage to tires, rims, vehicle interiors, exterior rear-view mirrors, windows, underside of the vehicle, punctures, tire bursts, or damage caused to the clutch. Nor does it include costs for battery recharging, loss of keys, tow truck or taxi for travel after an accident, deposit for a replacement vehicle or compensation for days the car is stopped until it is repaired, damage or upholstery cleaning.
- Occupant insurance in case of accident
- Civil liability insurance - Unlimited mileage
- An additional driver. The additional driver must meet the age and seniority requirements on the driving license requested by Albitana Rent a Car.
- 24-hour roadside assistance- VAT 21%

"Albitana on line" rates DO NOT INCLUDE:

- Damage caused to the vehicle due to misuse, negligence, or due to driving under the influence of alcohol or drugs. Interior damage and upholstery cleaning- Parking charges, fines, tolls, or expenses derived from towing the vehicle.- Fuel and refueling charges.
- Extra kilometers not included in the rate. Extra km price : Groups A, B, C, D and S: €0.12/km, Groups E, H and J: €0.18/km, Groups F, G, I: €0.30/km
- Optional extras (GPS, baby seats, booster seats)- Supplement for delivery and/or collection outside of our office working hours (upon request and prior confirmation, minimum cost €50.00)
- Supplement for delivery or collection of the vehicle in places other than Albitana Rent a Car offices (upon request and prior confirmation, minimum cost €30.00 maximum €50.00)
 
Fuel policy:

Albitana Rent a Car does not include the fuel of the rental vehicle in its rates. Albitana Rent a Car will charge your credit card for the estimated amount of fuel available in the vehicle at the beginning of the rental, this amount will be fully refunded if it is returned with the same level of fuel at the end of the contract. If it is not returned with the same level of fuel, the fuel consumed will be charged plus a refueling service charge.
Upon express request by the client when making their reservation, Albitana Rent a Car offers the possibility of contracting a Full/Empty fuel service. In this case, the client will pay the amount of the fuel tank at the beginning of the rental, returning it without refueling at the end of the contract.

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